Freshsales Contacts in JSM Issues
Please make sure you have a Freshsales connection. Otherwise, ask your administrator to
Configure Freshsales Connection
When an agent views a Jira Service Management (JSM) issue, they will see the matching Freshsales Contact on the right sidebar.
The add-on will attempt to match Freshsales Contact based on the reporter's email. The contact's associated deals, account and owner will also be shown.
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