Overview

This app is built with Atlassian Forge. It is running on Atlassian hosted infrastructure.

Scrybe External Data Objects and Query for Jira empowers Jira users to view and interact with external data integration (Salesforce, Hubspot - coming soon, etc) directly within Jira issues. It enables teams to link, search, and query external data objects directly inside Jira issues, eliminating the need to switch between multiple platforms.

The app provides two core features under Jira Issue Panel:

1. External Data Objects

2. External Data Query

1. External Data Objects

External Data Objects allow you to link external data entities to Jira issues. Each configured object (e.g. Salesforce Account, Contact, Case) appears as a dedicated tab inside Jira issue view, giving users instant access to related external data. Within each tab, you can add objects and configure which fields will be displayed in the table view. Moreover, you can mirror object field values to a Jira field for JQL search, reporting, and automation. You can also configure access control to specify which user groups are allowed to access each tab.

Key Features

• Multiple Integrations Connect Jira with external systems such as Salesforce, HubSpot (coming soon) and more.

• Customizable Object Tabs Each configured object (e.g. Case, Account, Deal) appears as its own tab in the Jira issue view.

• Mirror Fields Sync and mirror external field values into Jira fields, making them:

  • Searchable via JQL

  • Visible in Jira filters and reporting

  • Apply transformations such as SUM, COUNT

• Permission Aware Each tab can be configured with access controls to limit which users or groups can view/modify it.

2. External Data Query

External Data Query lets you configure dynamic queries to fetch live data from external applications directly within Jira issues. Each configured query appears as a tab in the issue view, giving users the ability to run and view contextual data in real time.

Key Features

• Dynamic Query Configuration Create custom queries to retrieve external data, fully configurable in each Space.

• Real-Time Data Access Fetch data directly from external systems on demand.

• Smart Values for Jira Issues Use Jira issue fields dynamically in your queries with the syntax:

  {{issue.[property]}}

  Example

  SELECT Id, Name, Account.Name, Owner.Name 
  FROM Contact 
  WHERE Email = '{{issue.reporter.emailAddress}}'

• Query Variables Define query variables for more flexible query using the format:

  {{variable_name}}

  Example

  SELECT Id, Name, Owner.Name 
  FROM Account 
  WHERE Name LIKE '{{AccountName}}%'

  When query variables are specified, users will be prompted to enter the values directly in the Jira issue. This makes the query dynamic, allowing you to create reusable templates. The entered values are saved and automatically applied the next time the tab is loaded.

  
• Access Control Control which users or groups can view each configured query tab.

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Example Use Case

Scenario: A support engineer is investigating a Jira issue linked to a Salesforce Case or HubSpot Ticket.

1. External Data Objects configuration adds tabs (e.g. Case, Account, Contact) to the Jira issue based on the connected systems.

2. The engineer searches for and links the relevant Case or Ticket from Salesforce, HubSpot, or other integrated platforms.

3. External Data Query automatically runs a query using smart values from the Jira issue (e.g. the reporter’s email) to retrieve related contacts, accounts, or tickets.

4. The engineer can also:

   • Query and display related tickets, accounts, or contact details.

   • Use mirrored fields and transformations to enrich Jira with external data.

This workflow gives the support engineer a full customer view directly inside Jira, without switching between systems.

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Benefits

• Centralize external customer and business context inside Jira.

• Eliminate tab switching between Jira and external applications.

• Access live, query-driven insights.

• Enable cross-platform search and reporting via mirrored fields.

• Search external field values with mirror fields and apply transformations if needed.

• Limit user access using configurable access controls.

Additional Resources

If you need further assistance, don’t hesitate to contact our support team at [email protected]. We’re always happy to help!